Terms of service

Last Updated: September 16, 2026

Welcome to Petarn. These Terms of Service govern your use of the Petarn website and your purchase of products from our store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Petarn

Petarn is an online store offering pet products to customers in the United States.

Throughout these Terms, the terms “Petarn,” “we,” “us,” and “our” refer to Petarn. The terms “you” and “your” refer to the person using our website or purchasing our products.

2. Eligibility

By using our website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate and complete.

  • You will use our website and products only for lawful purposes.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information on our website are accurate.

However:

  • Product colors may vary slightly depending on your device or screen.

  • Product images may differ slightly from the actual product.

  • Product availability may change without notice.

  • We reserve the right to correct errors, inaccuracies, or omissions.

We may update, change, or discontinue products at any time without prior notice.

4. Pricing and Payments

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors and to cancel or adjust an order if an incorrect price was displayed due to an error.

Payment must be successfully received before an order can be processed.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

5. Order Acceptance

Placing an order through our website does not automatically guarantee that the order will be accepted.

We reserve the right to:

  • Accept or decline an order

  • Limit quantities

  • Cancel an order

  • Refuse service where permitted by law

If we cancel an order after payment has been received, we will provide an appropriate refund to the original payment method.

6. Shipping and Delivery

Petarn currently ships to customers within the United States only.

Our standard shipping information is:

  • Order Processing: 1–3 business days

  • Estimated Delivery: 7–12 business days

  • Shipping Cost: Free

  • Tracking: Tracking information is provided when available

Delivery times are estimates and are not guaranteed. Delays may occur because of circumstances outside our reasonable control, including carrier delays, weather, holidays, customs-related issues, or other unforeseen events.

For complete information, please review our Shipping Policy.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, subject to the requirements and exclusions described in our Return & Refund Policy.

Products generally must be unused, unworn, in their original condition, with original tags and packaging where applicable.

Damaged, defective, or incorrect items should be reported as soon as possible.

For complete details regarding returns, refunds, non-returnable products, and exchanges, please review our Return & Refund Policy.

8. User Conduct

You agree not to:

  • Use our website for unlawful purposes

  • Attempt to interfere with or damage our website

  • Access areas or systems without authorization

  • Submit false, misleading, or fraudulent information

  • Attempt to obtain products or services through fraudulent means

  • Introduce malicious code, viruses, or harmful software

  • Copy or misuse our website content without permission

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

9. Intellectual Property

All content on the Petarn website, including but not limited to:

  • Logos

  • Brand names

  • Text

  • Product descriptions

  • Graphics

  • Images

  • Website design

  • Layout

  • Other original content

may be owned by or licensed to Petarn and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, or commercially exploit our content without prior written permission, except where permitted by applicable law.

10. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Your use of third-party services may also be subject to the terms and policies of those providers.

Petarn is not responsible for services or websites operated independently by third parties.

11. Product Use and Pet Safety

Our products are intended for normal and appropriate pet use.

Pet owners should select products appropriate for their pet's size, age, behavior, and needs.

Always supervise your pet when using toys or other pet products where appropriate. Inspect products regularly and discontinue use if a product becomes damaged or unsafe.

Petarn is not responsible for harm resulting from misuse, improper supervision, modification, or use of a product contrary to its intended purpose.

12. Disclaimer

To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available or uninterrupted

  • The website will be completely error-free

  • All information will always be current or accurate

  • Products will meet every individual customer's expectations

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Petarn will not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of our website or products, except where such limitation is not permitted by law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Petarn and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms

  • Your unlawful use of our website

  • Your misuse of our products

  • Your violation of another person's rights

15. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the Last Updated date at the top of this page.

Your continued use of our website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service are governed by the applicable laws of the State of California and the United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights that apply to you under applicable law.

17. Contact Us

If you have questions about these Terms of Service, please contact us:

Petarn

Email: support@petarn.com
Phone: +1 646-236-1792
Address: 10385 San Sevaine Way, Suite B, Jurupa Valley, CA 91752, USA