Frequently Asked Questions

General Questions

Petarn is an online pet store offering a selection of products designed to make life better for pets and their owners.

We currently ship to customers within the United States only.

We offer free standard shipping on orders within the USA.

Orders are typically processed within 1–3 business days.

After your order has been processed, estimated delivery time is 7–12 business days.

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Yes. Tracking information is provided for your order so you can follow its delivery status.

If you need to change or cancel an order, please contact us as soon as possible at support@petarn.com.

Because orders may enter processing shortly after being placed, we cannot guarantee that a change or cancellation will always be possible.

Eligible products can generally be returned within 30 days of receiving your order, subject to the requirements in our Return & Refund Policy.

Items must generally be unused, unworn, in their original condition, and include original tags and packaging where applicable.

Please contact us as soon as possible at support@petarn.com and provide your order number along with photos or details of the issue.

We will review the situation and help determine the appropriate solution.

Once an approved return has been received and inspected, Petarn will process the refund to the original payment method within 10 business days.

Your bank or payment provider may require additional time for the refund to appear in your account.

You can contact us at:

Email: support@petarn.com
Phone: +1 646-236-1792

We aim to respond to customer inquiries within 24–48 hours.

Monday – Sunday
9:00 AM – 5:00 PM Pacific Time