Privacy Policy

Last Updated: September 16, 2026

At Petarn, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Petarn collects, uses, shares, and protects information when you visit our website, place an order, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information, including:

Personal Information

When you place an order, contact us, or interact with our store, we may collect information such as:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order and transaction information

• Information you provide when contacting customer support

Automatically Collected Information

When you browse our website, certain information may be collected automatically, such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Website usage and interaction information

• Referring website or source

We may use cookies and similar technologies to provide and improve our website and services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders

• Process payments

• Ship and deliver products

• Provide order confirmations and updates

• Provide customer support

• Process returns and refunds

• Improve our website, products, and services

• Detect and prevent fraud or unauthorized activity

• Communicate with you about your orders

• Send marketing communications when permitted by law and, where required, with your consent

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Petarn does not intentionally store your complete credit card or debit card information on our own systems. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep our website functioning properly

• Remember certain preferences

• Understand how visitors use our website

• Improve website performance

• Support advertising and marketing activities where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Share Information

We may share information with trusted third-party service providers when necessary to operate our business and provide services to you.

These may include:

• Payment processors

• Shipping and delivery providers

• Technology and website service providers

• Analytics providers

• Marketing and advertising service providers

• Customer support providers

• Fraud prevention and security services

We may also disclose information when required to comply with applicable laws, legal processes, court orders, or to protect our rights, customers, or business.

We do not sell your personal information as part of our ordinary business operations.

6. Order Fulfillment and Shipping

To fulfill your order, we may need to share relevant customer and order information with suppliers, fulfillment partners, shipping companies, and other service providers involved in delivering your purchase.

Only information reasonably necessary to fulfill and deliver your order should be shared for these purposes.

7. Data Security

We take reasonable measures designed to protect your personal information against unauthorized access, use, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Fulfilling orders

• Providing customer service

• Maintaining business and transaction records

• Resolving disputes

• Preventing fraud

• Complying with legal and regulatory obligations

The specific retention period may vary depending on the type of information and applicable requirements.

9. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

Those third parties may have their own privacy policies and terms. Petarn is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of any third-party service you use through our website.

10. Children's Privacy

Our website is not intended to be directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

11. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of certain marketing communications

• Exercise other privacy rights provided by applicable law

To make a privacy-related request, contact us at support@petarn.com.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you subscribe to marketing communications from Petarn, we may send you emails about products, promotions, offers, or other updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage you to review this page periodically for the latest information.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how Petarn handles personal information, please contact us:

Petarn

Email: support@petarn.com
Phone: +1 646-236-1792
Address: 10385 San Sevaine Way, Suite B, Jurupa Valley, CA 91752, USA