Shipping Policy

Last Updated: September 16, 2026

At Petarn, we are committed to making your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders within the United States.

1. Shipping Destinations

We currently ship orders within the United States only.

At this time, we do not offer shipping to international destinations outside the United States.

2. Order Processing

Orders are typically processed within 1–3 business days after your order is successfully placed.

Business days are Monday through Friday, excluding major U.S. holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

3. Delivery Time

After your order has been shipped, delivery typically takes approximately 7–12 business days.

Please note that delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.

4. Free Shipping

We currently offer free standard shipping on orders within the United States.

There are no additional standard shipping charges for eligible U.S. orders.

5. Order Tracking

Once your order has shipped, we will provide a tracking number by email.

You can use the tracking information to monitor your package's delivery progress.

Please allow some time for tracking information to become active after your order has been shipped.

6. Shipping Delays

While we work to provide reliable delivery, occasional delays may occur due to circumstances beyond our control, including carrier delays, severe weather, holidays, incorrect or incomplete shipping information, or other unforeseen circumstances.

If your order is taking longer than the estimated delivery timeframe, please contact us at:

Email: support@petarn.com
Phone: +1 646-236-1792

We will be happy to help you check the status of your order.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible at support@petarn.com.

We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

8. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please first check around your delivery location and contact the carrier for additional information.

If you still need assistance, contact us at support@petarn.com, and we will do our best to assist you.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Petarn
10385 San Sevaine Way, Suite B
Jurupa Valley, CA 91752
USA

Email: support@petarn.com
Phone: +1 646-236-1792

We appreciate your business and thank you for choosing Petarn.