Refund policy

Last Updated: September 16, 2026

At Petarn, we want you and your pet to be happy with your purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process for eligible purchases.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be in the same condition as received

  • Be unworn and unused

  • Have all original tags attached

  • Be in its original packaging

  • Include proof of purchase or order information

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

2. How to Request a Return

To start a return, contact us at:

Email: support@petarn.com

Please include your order number and explain the reason for the return. If your return is approved, we will provide you with the return instructions and, when applicable, a return shipping label.

3. Return Shipping

For an approved return, Petarn will provide a return shipping label when applicable.

Please do not send products back to the return address without first contacting our support team and receiving return instructions.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at support@petarn.com.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging, if applicable

We will review the issue and work with you to determine the appropriate solution.

5. Non-Returnable Items

Certain products are not eligible for return, including:

  • Perishable goods

  • Custom or personalized products

  • Personal care or hygiene-related products

  • Hazardous materials or flammable items

  • Gift cards

  • Sale or clearance items

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

6. Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, you may return the eligible item according to this policy and place a new order separately.

7. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for Petarn to process an approved refund after the returned item has been inspected.

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

8. Refund Not Received

If you have been notified that your refund was approved but you have not received it after 15 business days, please contact us at:

support@petarn.com

We will help you check the status of your refund.

9. Important Return Conditions

Returns must meet the eligibility requirements described in this policy.

Items that are used, worn, damaged after delivery, missing original tags or packaging, or otherwise not in their original condition may not qualify for a refund.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Petarn

Email: support@petarn.com
Phone: +1 646-236-1792
Address: 10385 San Sevaine Way, Suite B, Jurupa Valley, CA 91752, USA

We are happy to help with your return or refund questions.